What is Little Dolly Return and Exchange Policy? How does it work?

Little Dolly returns and exchange policy gives you an option to return or exchange items purchased on Little Dolly for any reason within the specified return/exchange period (check product details page for the same). Feel free to try on a product but all we ask is that the product remains unused and is preserved in its original condition along with the tags and packaging. In case a Seal Tag is received with the item, ensure that it remains attached & intact with the product to avoid any hassles in the event of a return/exchange. There are two ways to return
the product to us:

1. Pick up: In most locations, we offer a free pick up service. You will see a
pickup option when you submit a return request.
2. Self-Ship: If we don't offer a pick up at your location. In such cases, we will
credit the shipping costs in the form of Little Dolly credits provided the
product meets the return policy and you have shared scan copy of the
courier receipt with us.

During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. This doorstep refund may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we offer you an option to exchange items purchased by you on Little Dolly for same or different sizes of same style or for any other item of the same or different value from Little Dolly within the specified exchange period subject to your address being service able for an exchange.

The following EXCEPTIONS and RULES apply to this Policy:

1. Manufacturer Defect can only be returned/exchanged for a limited number of days. Please read the Product Detail Page to see the number of day’s up
to which a product can be returned/exchanged, post-delivery.
2. Size issues can only be exchanged not returned.
3. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. Dress must be
packed in the original Dress box).
4. Under Exchange Policy.

a) If you choose to exchange the item purchased by you on Little Dolly within the specified exchange period for the same size or different size of same style, you will be provided with a replacement of the item, free of cost.
b) If you choose to exchange item purchased by you on Little Dolly for any other item of the same or different value from Little Dolly. In such case, if exchanged item is of the higher value, differences in amount will be charged to you and if exchanged item is of the lower value, differences in amount will be refunded to you post successful pick up of original item from you.
c) Net amount paid by you (excluding instant cashback/discount) to purchase original item will be considered to calculate difference in amount of original and exchanged item which will be payable by you or refundable by Little Dolly as the
case may be, for an exchange.
d) Applicable refund for exchange will be trigger post successful pick of original item from you.
6) Exchanges are only allowed for pin codes which are serviceable for an exchange.
7) Item cannot be exchanged for multiple products and you are allowed to select single item for exchange. While customer can exchange multiple item at a time by initiating separate exchange request for each of the item.
8) Non- returnable products/categories cannot be exchanged.
9) Platform Handling Fee (as defined under ‘Terms of Use’) is not applicable to exchanged orders.
10) Little Dolly shall reserve the right to restrict exchange of the items purchased on Little Dolly if customer in any way breaches or misuse this policy, as
determined in Little Dolly sole discretion. In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item then you will have to return the free product as well.
11) Little Dolly will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Little Dolly would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User
12) If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
13) If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self-ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be
reshipped back to you.

To return a product to Little Dolly, please follow these steps:

You can return products purchased from Little Dolly within the specified return/exchange period (check product details page for the same), except for our
non-returnable products and high-value products which can only be returned for limited number of days.
1. Create a 'Return Request' under “My Orders” section of Website. Follow the screens that come up after tapping on the 'Return’ button. Please make a
note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us basis on the return mode
2. We offer pick-up facility in selected locations basis our courier serviceability.
3. If reverse pick-up option is not available at your location you can self-ship the product to us

Pick-up: If you select to schedule a pick-up, please place the product in a packet and the product must be unused, unwashed and all the tags are intact. Keep the packet ready and open to expedite the return pickup. Our staff may initially examine the product at the time of pickup and a further quality check of the product will be conducted at our Returns Desk.

Self-ship: In case your area pin code is not eligible for “Pick-up” mode then, please self-ship the product to our Returns desk. Please pack the product and ensure product is unused, unwashed and all the tags are intact. Also, please mention Order No and Return id on a piece of paper and place it in the packet.

Kindly address the package to the address of the Returns desk closest to you. We have listed out the
addresses of the Returns desk in another section on this page.

We will send you a confirmation email as soon as we receive the shipment at our warehouse. At any time, you can track the status of your return request on Website.



How do I place an exchange request on Little Dolly?

If you would like to exchange products purchased from Little Dolly, please follow below mentioned steps:

1. You can create exchange for products purchased from Little Dolly within the specified return/exchange period (check product details page for the
same) under “My Orders” section of Website. If your address is serviceable for exchange you will be able to proceed and generate an exchange id.
Please note down your exchange id for future reference
2. Place the product in a packet but do not seal it. Please ensure product is unused, unwashed with all the tags intact.
3. Hand over the original product to our delivery staff and receive the exchange item from him. Please ensure that you have the original item
available with you at the same address which has been selected for delivery of the exchange item.
4. At any time, you can track the status of your exchange requests under “My Orders” of Website

What is No Questions Asked Returns?

Once you create a return via App / Desktop as per the returns policy, Little Dolly will ensure a quick, easy and seamless returns experience for you. Our delivery agents may perform a simple quality check at your doorstep and upon acceptance of the return, your refund will be initiated immediately.

Why has my return been put on hold despite No Questions Asked Returns Policy?

At the time of creating a return, customers are requested to confirm (via a check box click) that the product being returned is unused with original tags intact. At the time of pickup, if the above conditions are not found to be met, your return may be put on hold pending further clarification with our Contact Center.

What is Instant Refunds?

Upon successful pickup of the return product at your doorstep, Little Dolly will instantly initiate the refund to your source account or chosen method of refund. Instant Refunds is not available in a few select pin codes and for all self-ship returns.

Why have I not received my Refund despite Instant Refunds policy?

For refunds taken into source accounts via UPI & Wallet, your refund will reflect instantly (48hrs in case of delay).For refunds taken to source accounts (that is
Credit Card, Debit Card and Net banking), your refund may take 7-10 days to reflect in your account depending upon your bank partner.

How long would it take me to receive the refund of the returned product?

After the refund has been initiated by Little Dolly as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:
1. NEFT - 1 to 3 business days post refund initiation
2. Little Dolly Credit - Instant
3. Online Refund – 7 to 10 days post refund initiation, depending on your bank
4. PhonePe wallet –Instant
Please note, Little Dolly initiates the refund upon successful return pick up, or after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a Little Dolly warehouse. In case of any refund discrepancies, Little Dolly may at its sole discretion, request you to share with us a screenshot of your bank

Note: You can maintain up to five bank accounts for NEFT/IMPS refunds and a
single bank account can be linked up to five Little Dolly accounts. If you wish to
add a new bank account over and above, please delete an existing bank account.

How can I Self-Ship the product to Little Dolly?

If your area pin code is not serviceable for pickup, you will need to self-ship the return item via any reliable courier partner. Please ensure to place a sheet of paper with the details of Order ID and Return ID for each item included in the package. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that scan copy of courier bill/receipt is shared via Contact us option available on Website. The courier bill/receipt should satisfy the following conditions for successful processing:

1. It should capture the weight of the return package.
2. Residential/office address, destination address, shipment date, amount and other details should be mentioned.
3. The information on the receipt should NOT be edited/over-written.
4. The courier charge (amount mentioned on the receipt) should not overshoot the Sender-Destination-Service combination and shall be cross checked with the courier company.

This is subject to your returns being inspected and successfully processed
upon receipt at our end.

Where should I self-ship the Returns?

You can send the return to any one of the following returns processing facilities listed below. Please ensure that you specify the name of the seller you purchased the products from (You can find the seller name on your order invoice) and dispatch the package to the address listed below. Kindly do not send it to any other address as the return package would not be treated as accepted.

Why has my return request been declined?

This may have happened, if the item you returned is used, damaged or original tags are missing. In the event that the return request is declined, the user shall not be eligible for a refund, and Little Dolly assumes no liability in this regard. For more
details, please call our customer care.

Why did the pickup of my product fail?

We make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. You can initiate a new return request, if item meets the return criteria and is within the specified return/exchange period (check product details page for the same). For more details, please call our customer care.

Why is my returned product re-shipped?

This may have happened, if the item you have returned is used, damaged or original tags or MRP tags are missing. In the event that you fail to accept the
receipt of the re-shipped item, you shall continue to be not eligible for a refund, and Little Dolly assumes no liability with respect to the return or refund for the said re-shipped item. For more details, please call our customer care.

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